Receive extra peace of mind with our new SecurLOCK Communicate service.

Hacker at laptopAt Allsteel Credit Union, nothing is more important to us than keeping your money safe from criminals. It’s why all new debit and credit cards issued to our members are enabled with the safer and more secure EMV chip.

Now, we're pleased to introduce SecurLOCK Communicate, our new free debit and credit card fraud-monitoring service that constantly works around the clock, 365 days a year to protect your money.

SecurLOCK contacts you as soon as potential fraud is suspected. If a suspicious transaction occurs, a block on that transaction is immediately placed, and you'll be notified by text, phone or email — depending on the time of day.

Emailed notifications are sent 24/7 to cardholders. Notifications by telephone are made between 8 a.m. and 9 p.m. in the member's time zone. Text message notifications are sent between 7 a.m. and 10 p.m. in the member's time zone.

Each notification method requests that you either acknowledge that fraud has occurred or verify that the transaction is legitimate. When you confirm the transaction as legitimate, the block on your account will be removed within 10 minutes of your response.

If you're a cardholder with Allsteel Credit Union, you're already automatically enrolled in this special program as part of our fraud-protection services. So you can relax and enjoy knowing we're always committed to watching your back.

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